Shipping policy

The delivery is executed always corresponding to the shipping costs shown in the individual case. We are committed to do all in our power to ensure your order arrives on time. However, please note shipping times are based on our experiences and can't be guaranteed. Due to postal mishandling, customs authorities, or natural hindrances, in very exceptional cases, delivery time may take longer. In the rare case that your package is delayed or lost, please note that we will have to contact the carrier to start an investigation. It may take up to 20 days to complete the investigation. Once we have the claim confirmation from the carrier, we will gladly issue you a refund.    

There is an extremely low chance that customs charge extra fees. Customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees. You may also be required to provide an identification number. Any resulting costs are for the customer.   

Unfortunately, packages are sometimes damaged during their journey, but unless your sealed package of formula was accidentally opened as well, damage to the box is only cosmetic. 

If you received a badly damaged package, it's necessary to report it to the delivery person and take pictures of the damage. Otherwise, the delivery organizations will deny compensation. Please also don't hesitate to contact us and report the damage. We will then take care of it as quickly as possible.  

It is your own responsibility to enquire with your local customs or tax office about the possibilities and which product can be imported and which not, before ordering with BestGermanFormula.